Returns Policy

RETURNS POLICY

For non-sale items, we offer a 14-day return period. This means all items purchased online must be returned within 14 days of receiving them. After this period, we are unable to offer a refund or exchange.

For sale items, we offer a 7-day return period. All sale items must be returned within 7 days of receipt. Unfortunately, returns requested after this timeframe will not be eligible for a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To complete your return we will require your receipt or proof of purchase. 

We do not accept exchanges or returns on earrings, lingerie or swimwear.

Unfortunately, we cannot refund gift cards.

If you have any queries starting a return, please contact us at info@tribeca-brighton.co.uk. 

Refunds 

Once your return has been received and inspected, if approved, your refund will be processed as quickly as possible and issued automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process the refund.

Please note all postage costs are payable by you unless the wrong item has been sent out by us or the item is faulty on arrival.

We suggest you use an insured & trackable service to return your goods as we will not be responsible for missing items.

Shipping address:

Tribeca, 21 Bond Street, Brighton, BN1 1RD.